When AI-Driven Chatbots Really Work... And Proof We May Be at Peak AI Frenzy

Story time…

I despise chatbots for customer service, especially when you just know it would be better to talk to a live person...

You've likely been there yourself...

You open the chat box on a website, thinking maybe a real person will be on the other end. But then you wind up with something along the lines of: "Hi, I'm Veronica, a chatbot. What can I help you with today?"

That’s enough to drive anybody back to sitting on hold. After all, sometimes you have to wait as long as you would on a call for an agent. And then, even if a live person winds up being on the other end, they're usually juggling more than just you. The result is a painful delay in response... almost as if you're on dialup.

Enter my latest experience with SiriusXM satellite radio...

For years now I've been on an annual "promotional" plan, which is heavily discounted from the rack rate.

Since I'm on automatic renewal, the company always sends a letter reminding me that my subscription is about to renew, but at the full rate…